Store Policy

Because We Care

We founded The House of Flats with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

Shoes Composition


The House of Flats will accept for return or exchange items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange simply send it back within 14 business days of receipt of original order and we'll refund the full cost or provide exchange of the item for a different item minus shipping costs.

Furry Sandals

Shipping Policy

What You Need to Know


Dry Soil

Our Privacy Policy

All About Information Security

This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!

Standing on deck